Pklu Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction

Pklu is a trusted online gaming and Sports Betting platform in Bangladesh. We believe your personal data belongs to you — pklu is simply its responsible custodian.

This privacy policy explains what data pklu collects, how it is used and protected, and what rights you have over your own information. It applies whenever you use pklu's website, mobile app, or any of its digital services.

Pklu has written this privacy policy in clear, accessible language so that every member in Bangladesh can easily understand how their data is managed. If anything is unclear, feel free to reach out to pklu's support team at any time.

2 What Information pklu Collects

Pklu only collects information necessary for the smooth operation of its services. pklu's core data principle is — collect less, protect more. pklu collects the following types of information:

Pklu never collects or stores your bank PIN, mobile banking password, or full card number. If you are ever asked for such details, it is not an official pklu communication.

3 How pklu Collects Information

Pklu collects information in several ways, always transparently and with your consent:

• Provided Directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically Collected: Device and usage data collected via cookies and similar technologies while you use pklu's website or app.
• Transaction Information: All deposit, withdrawal, and betting transactions are recorded automatically.
• Verification Bodies: As part of the KYC process, pklu may verify your identity through third-party verification agencies — however, this process is fully controlled and secure.

Pklu never collects information from your social media accounts or other platforms without your consent.

4 How pklu uses your data

Pklu uses collected data only for specific, legitimate purposes. The key areas are:

• Account Management: Creating, managing, and keeping your pklu account secure.
• Identity verification: Verifying your identity and age as part of the KYC process.
• Payment Processing: Processing deposits and withdrawals securely.
• Fraud Prevention: Detecting suspicious activity to protect honest members.
• Service improvement: Improving pklu's gaming experience, interface, and features.
• Responsible Gaming: Identifying unusual gaming patterns and providing support to members when needed.
• Legal Obligations: Information may be disclosed in response to lawful requests from relevant authorities.
• Promotional communications: Notifying you about bonuses and offers, subject to your consent.

Pklu never sells or rents your personal data to third parties for profit. This is an absolute and unchanging policy.

5 Data Sharing Policy

Pklu may share your personal data with third parties only in limited circumstances and under strict controls. pklu never sells your data to advertisers. Limited data sharing may occur in the following cases:

• Payment Processors: Information is shared with Mobile Pay, Nagad, or Rocket solely to process your payment — only what is needed to complete the transaction.
• KYC Verification Services: Necessary information may be shared with authorized verification agencies for identity verification purposes.
• Legal authorities: pklu may be required to disclose information in response to a court order or lawful request from a government authority.
• Technology service providers: Technology companies that power the pklu platform — all contractually bound to comply with pklu's privacy policy.

All third parties with whom pklu shares data are bound by strict confidentiality agreements and may only use your information for specified purposes.

6 Cookies policy

Pklu's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help pklu deliver a smoother experience.

Pklu uses the following types of cookies:

• Essential Cookies: Required for login sessions and security — pklu's services cannot function properly without these.
• Performance Cookies: To analyze how pklu is being used, so we can continuously improve our services.
• Preference Cookies: To remember your language preference and other settings.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect how some pklu features function.

7 Security Measures

Pklu applies industry-leading security measures to protect your data. pklu's security framework includes:

• 256-bit SSL/TLS encryption on all data transmissions.
• Sensitive data stored in our database is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available — and pklu strongly recommends all members enable it.
• 24/7 continuous security monitoring with automated detection of unusual activity.
• Regular third-party security audits and penetration testing.
• Pklu staff access to your data is strictly limited — each person can only access what they need.

That said, no organization can guarantee 100% security on the internet. pklu always strives to provide the highest level of protection possible. If you ever suspect a security issue, contact pklu immediately.

8 Data Retention Period

Pklu does not keep your data indefinitely. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Financial Transaction Records: Up to 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: For the duration of active account use and for 2 years following account closure.
• Cookies & Session Data: After the session ends, or up to 1 year maximum.

Once the applicable retention period ends, pklu securely deletes or anonymises your data so you can no longer be identified.

9 Your data rights

Pklu believes you should have full control over your own data. Every pklu member has the following rights:

• Right to Access: Your right to know what information pklu holds about you and to receive a copy of it.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances — though some data may need to be retained due to legal obligations.
• Right to restrict processing: The right to request that processing of your data be restricted under certain circumstances.
• Right to Object: The right to object to your data being used for marketing purposes.
• Right to Portability: The right to receive your data in a structured, portable format.

To exercise these rights, support@pklu.clickemail us at or Help Centerto get in touch. pklu will respond to your request within 72 hours.

10 Minor Protection

Pklu's services are intended for users aged 18 and above only. pklu has a strict policy against collecting data from or providing services to minors.

• Date of birth verification is mandatory at the time of registration.
• A government-issued ID is required during the KYC process to verify age.
• If anyone under the age of 18 creates an account, pklu will immediately close the account and delete all collected data.

If a minor is suspected of having created an account on pklu, immediate support@pklu.clickto let us know.

11 Privacy Policy Updates

Pklu may update this privacy policy from time to time. For any significant changes, pklu will notify members through the following channels:

• A notification will be sent to your registered email.
• A clear notice will be displayed on pklu's website.
• The "Last Updated" date at the top of this page will reflect the change.

Continued use of pklu after any changes to this policy will be considered acceptance of the updated terms. If you do not agree with the new policy, you may request that your account be closed.

12 Contact & Complaints

For any questions, concerns, or complaints about this privacy policy, please contact pklu's data protection team:

• Email: support@pklu.click
• Live Chat: Via live chat directly on pklu's website — responses are typically received within 2 minutes.
• Help Center: Help Center Find answers to common questions on this page.

Pklu is committed to treating every privacy complaint with the utmost seriousness and will endeavour to resolve it within 72 hours.